Sample Staff Survey

Below are some of the questions that would be included in the Staff Survey. There are a total of 32 questions. Some criteria have one question, some have two or three. Once the CME assessment process is started, staff members will receive an email with a link to a custom survey. As they read through each of the questions they select the option they feels best represents their organization.

Say What You Do: Mission & Relevance

(Click on the criteria to view the questions.)

1: Mission and Values

Which of the following four statements best describes your organization's mission?
	The organization has only a vague idea of its mission and it is rarely or never referred to or discussed with staff, board and relevant audiences.
	The organization's mission is talked about, but not written down and not well known by board, staff or relevant users nor do they understand how it is used to guide the organization.
	The organization's mission is in writing, but the board and staff do not understand how it guides the organization; and it is not regularly communicated to relevant audiences.
	The organization's mission is in writing; board and staff understand how it guides the organization; and it is regularly communicated to relevant audiences.

Which of the following four statements best describes your organization's values?
	The organization has only a vague idea of the values that drive its activities and they are rarely or never referred to or discussed with staff, board and relevant audiences.
	The organization's values are talked about, but not written down and not well known by board, staff or relevant users nor do they understand how they guide the organization.
	The organization's values are in writing, but the board and staff do not understand how they guide the organization; and they are not regularly communicated to relevant audiences.
	The organization's values are in writing; board and staff understand how they guide the organization, and they are regularly communicated to relevant audiences.

Do What You Say: Planning, Program Delivery & Resource Management

(Click on the criteria to view the questions.)

3: Internal and External Information

Which of the following four statements best describes how your organization solicits information about its programs and services?
	The organization does not ask participants, community leaders and other stakeholders about their thoughts on the organization's programs/services.
	The organization occasionally gathers information from some participants, community leaders and other stakeholders regarding its programs/services, but the information is not used to guide priorities.
	The organization gathers information from some participants, community leaders and other stakeholders regarding its programs/services, but rarely uses this information to guide priorities.
	The organization regularly solicits information from participants, community leaders and other stakeholders regarding the appropriateness and quality of the organization's programs/services to guide priorities.

Which of the following four statements best describes how your organizations gathers information about trends and best practices?
	The organization does not gather information about relevant trends and best practices.
	The organization occasionally gathers information about some relevant trends and best practices, but the information is not used to guide the organization's planning or priorities.
	The organization gathers information about relevant trends and best practices, but it makes limited use of the findings for guiding planning and priorities.
	The organization gathers information about relevant trends and best practices, and uses this information to guide planning and priorities.

Prove It: Documentation & Continuous Improvement

(Click on the criteria to view the questions.)

13: Evaluation of Organization Operations

Which of the following four statements best describes how your organization reviews information to make improvements?
	The organization does not review information on program delivery, program effectiveness, financial performance or human resource effectiveness in order to make improvements.
	The organization irregularly reviews information on some of the following: program delivery, program effectiveness, financial performance and human resource effectiveness and rarely uses the review to make improvements to organizational operations.
	The organization irregularly reviews information on some of the following: program delivery, program effectiveness, financial performance and human resource effectiveness and occasionally uses the review to make improvements to organizational operations.
	The organization regularly reviews information on program delivery, program effectiveness, financial performance and human resource effectiveness to make improvements so that organizational operations are effective and efficient.

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